Refund policy

NO CANCELLATIONS, RETURNS, OR REFUNDS OF ANY KIND

We do NOT allow any refunds, returns or exchanges, all sales are final. Items are one of a kind and cannot be replaced. Crystals are formed by nature and have natural cracks, crevices, colorations, etc. No two Crystals are identical and some softer items can experience slight shedding during shipment. However, every Crystal is individually wrapped and hand shipped.

Please make sure to read our full Terms of Service before shopping. DreamStone Collections is not responsible for the loss or damage of Items/packages. Once they are in possession of USPS, UPS, or any other shipping company used, we no longer have any control or responsibility. If you want insurance or signature confirmation on your packages, see below.

If your item arrives with significant damage, please see below. If for ANY reason we grant an exception, your refund will not include shipping cost (both original and return costs). If there are issues with your order, you must EMAIL me within 3 days of DELIVERY DATE, by responding to your order confirmation e-mail. Packages marked Delivered will not be refunded unless you have added Route package protection.